Friars PlumbcraftFrequently Asked Questions
Practical answers about our plumbing repairs, call-outs, and component installations around Chester. If your problem is not covered here, simply call the workshop.
Still have questions?
We answer queries by telephone during work hours or respond to web requests within two hours on weekdays.
Contact Customer Supporthow to choose the right thread size for tap tails+
Measure the outer diameter of your existing male thread with callipers. A 1/2 inch BSP thread measures approximately 21 millimetres across the outside of the threads. Our team can confirm compatibility if you share your exact measurements.
what is cw617n brass made of+
CW617N is a regulated European brass alloy containing roughly 58 percent copper and 40 percent zinc with controlled lead additions. It provides excellent machinability, structural strength, and resistance to dezincification in heating systems. Every brass fitting we dispatch uses this standard.
how long does a ceramic disc cartridge last+
A standard ceramic disc cartridge operates smoothly for many years under normal domestic water hardness. Hard scale build-up can eventually score the plates, but routine descaling preserves their flat seal. Replacing the unit restores positive shut-off immediately.
how to pay for parts upon delivery+
We accept cash on delivery directly with the driver, or prepayment via electronic bank transfer. We do not process card payments or instalments online. A physical paper receipt is handed over with the package.
what happens if a fitting does not fit my pipe+
You can return unused fittings within 30 days of delivery in their original clean packaging. Return shipping is covered by the customer unless we sent an incorrect or faulty part. We refund the item cost directly to your bank account upon receipt.
can an invoice be issued for trade business accounting+
Yes, every delivery includes an itemised paper invoice detailing the part descriptions, quantities, and totals. A digital copy can also be sent directly to your registered business email for bookkeeping.