Name: Friars Plumbcraft
Address: 16 White Friars, Chester, CH1 1PT, United Kingdom, GB
Telephone: +44 1244 637 241

Friars Plumbcraft respects your personal privacy. This policy outlines how we handle the contact details you share with us when requesting plumbing services or advice.

1. Data Controller

The data controller responsible for your personal information is Friars Plumbcraft, based at 16 White Friars, Chester, CH1 1PT, United Kingdom. You can reach our data contact by post at our registered workshop address or by using our main telephone line.

2. Legal framework

We handle user information strictly according to UK GDPR and the Data Protection Act 2018 alongside applicable regulations across United Kingdom. If any term here conflicts with statutory law, the relevant statute takes precedence.

3. Data Collected Through the Request Form and by Phone

When you complete an enquiry form on our website or speak with us by phone, we collect your name, property address or postcode, telephone number, email address, and notes regarding your plumbing issue. We do not ask for or collect any debit or credit card information on this website or over the phone.

4. Purposes and Legal Basis

We collect your information on the legal basis of contract performance and legitimate interests. Specifically, we process this data to schedule engineer visits, provide quotes, locate your property in Chester or surrounding villages, carry out agreed plumbing work, and supply final invoices.

5. Storage Period

We retain customer contact records and job completion sheets for six years following the date of the work. This duration is maintained to comply with United Kingdom accounting standards, tax obligations, and to honour our twelve-month workmanship guarantee periods.

6. Sharing with Staff and Subcontractors

Your name, phone number, and address are shared only with our employed engineers and certified plumbing subcontractors assigned to carry out your repair. We never sell, rent, or distribute your personal details to outside marketing agencies or commercial databases.

7. Your Rights and How to Exercise Them

Under UK GDPR, you have the right to request access to the personal data we hold about you, request corrections to erroneous details, or ask for your contact information to be erased where statutory accounting obligations allow. To exercise these rights, please send a written request to Friars Plumbcraft, 16 White Friars, Chester, CH1 1PT.

8. Questions about this policy

Get in touch at [email protected] or ring +44 1244 637 241 during Mon-Fri 07:45-17:15, Sat 09:15-15:00. We respond to all trade and public enquiries within one working day.

Merchant: Friars Plumbcraft Ltd.
Registered address: 16 White Friars, Chester, CH1 1PT, United Kingdom
Email: [email protected]
Phone: +44 1244 637 241
Working hours: Mon-Fri 07:45-17:15, Sat 09:15-15:00
Registration: Company No. 14347202

Privacy Policy